WordPress Website Support

Get advanced website support from a dedicated team of local WordPress developers, with decades of combined experience.

Expert support for your WordPress website.

Silvercode provides website support on either an ongoing or ad-hoc basis by a team of professional WordPress developers, whether it be to resolve issues as they occur, make regular content changes, or provide a variety of other website support requirements.

Whether you require a lot of support, or just a little, Silvercode offers two forms of support to suit your requirements and budget:

Our WordPress Website Support service covers the following:

We've got eCommerce WordPress sites covered too.

We specialise in supporting eCommerce-enabled websites such as those using WooCommerce. Whether you have a simple hobby store or a high-traffic retailer, Silvercode have extensive expertise in all areas of eCommerce management and troubleshooting.

Keeping your WordPress eCommerce website responsive and robust.

Frequently Asked Questions

If a website is on a maintenance and support plan – yes, we will restore and/or manually remove any infections as part of our service as the likelihood of them occurring is extremely low.

If the website is only on a support plan, hack/malware removal will not be included and must be quoted separated as/when needed. The reason for this is because websites that are not maintained properly have a significantly high risk of infection.

Our WordPress website support is charged either as a monthly plan or at an ad-hoc hourly rate.

The pricing varies depending on the size, functionality and complexity of the individual website. Please request a quote to receive a full outline of our pricing tailored to your website’s needs.

The short answer is that no reputable developer can guarantee any particular load time for any website before it is completed. Load speeds are determined by a variety of complex factors. What you can do however is have your website optimised (or potentially rebuilt if necessary) by experienced developers, using the absolute best possible practices to ensure it achieves the fastest load speeds that it possibly can. Learn more about what’s involved in optimising your website’s page load times here.

Once you request a quotation, a suitable maximum monthly limit of support hours will be stipulated in your proposal. Should you require more hours of work in any given month, extra hours can be purchased via our WordPress Website Ad-Hoc Support service. If this occurs on a regular basis, we can re-quote your monthly plan to include a higher limit of support hours to ensure costs stay as low as possible in future.

If you sign up for a website support plan for a website that already has eCommerce functionality/a shop, then your quotation will fully include all costs associated with the ongoing support of your shop. If you sign up for website support for a website that does not already have eCommerce functionality/a shop, but you later decide to add this functionality, your monthly website support plan will need to be re-quoted.

We kindly request that you plan for and allow at least 24 hours of time for any change requests to be actioned or to receive a response for technical support. While we generally action all change requests and respond to technical support enquiries much quicker than this, allowing 24 hours will ensure a consistent experience for all of our website management clients, as well as set reliable expectations for both parties in the event of unexpectedly busy periods.

If your request involves a substantial amount of work, we will let you know if we are going to require a longer amount of time to complete it.

Change requests and technical support are conducted within our support hours, which you will find listed on our contact page.

If there is a genuinely urgent issue, we will immediately prioritise it and attend to it at our very next availability, whether that falls within our support hours or outside of them. Our support hours are listed on our contact page, however, we monitor all incoming support tickets closely, often-times outside of these hours (though we do not guarantee 24/7 monitoring).

Urgent matters include business-impacting problems such as your website not functioning as expected in a critical way, or customers not being able to complete the checkout process if your website has a store, etc.

If the website was originally built by Silvercode, you have the option of purchasing our WordPress Website Support and/or WordPress Website Maintenance services at any time so long as there has not been any functionality changes to the website since we handed it over to you. If there have been changes however, we will first need to assess the website to ensure the build is still in good condition.

If you have an existing website that was not built by Silvercode, we will first need to assess the condition and structure of the website to see if we are able to provide our support or maintenance services. As we cannot guarantee the performance or reliability of a website we haven’t built ourselves, we always prefer that existing websites are rebuilt using modern, up-to-date software prior to commencing on either of our monthly plans. If you wish to keep your existing website however, we can often still assist. In these cases, clients must accept that we may be limited in performing some support or maintenance tasks, if the existing website has not been set up to allow for them. An externally-built website must be handed over in good working order with no functionality issues prior to going on our WordPress Website Support monthly plan option, or our WordPress Website Maintenance monthly plan. If the website has issues that require rectification, these must first be rectified via our WordPress Website Support ad-hoc option (which is charged on an hourly basis), to rectify the issues before the website can commence on a monthly plan.

Website support and maintenance gives you complete peace of mind in knowing that your website is being constantly cared for, protected and maintained. Should you ever want to make any changes, you can simply ask for them without worrying about receiving an expensive invoice. Over time with ad-hoc maintenance and support costs, having both support and maintenance monthly plans usually works out substantially cheaper.

Website support does not include the production of custom plugins, themes or PHP to provide features or functionality that is not already available by default in WordPress. If features or functionality is requested, we will attempt to source a suitable, ready-built website extension (often referred to as a ‘plugin’) that fits the requirements, otherwise provide a quotation for custom development.

While a large volume of plugins are free, there are many premium plugins whose developers impose either a licence fee or subscription licence fee to purchase and use their software. We will always advise you first if your requested changes require a premium plugin or custom development that will incur any additional costs.

If a plugin breaks, it will remain the responsibility of the original developer to fix it, though we will of course manage correspondence with the developer to find a resolution, else help you find an alternative.

Why trust Silvercode for your WordPress Website Support?

Ultra-fast response times.

We monitor inbound requests very closely and aim to respond within 24 hours. Urgent matters always receive a priority response at our very next availability, even if it is outside of our regular support hours.

Trusted & friendly local team.

We are a team of passionate developers based entirely in Australia. We follow strict security and privacy practices to protect your valuable online assets at all times, and always treat your website as if it were our own.

Top-Tier Developers

Decades of combined development and hosting experience allows us to efficiently provide secure, long-lasting and lightning-quick websites. No shortcuts or bandaids here, only premium quality, effective results.

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