Dedicated support for your Shopify website.
If you’re looking for a trustworthy and highly capable support team to assist with your Shopify store, you’ve come to the right place. Our professional team carry the experience and skills needed to step in and pick up where your last developers left off.
We offer both flat monthly support plans and ad-hoc hourly support rates to suit all requirements and budgets:
- For those who like to have dedicated support always on hand and predictable ongoing costs, we offer a flat-fee monthly plan that includes a set number of hours to suit your requirements.
- If you prefer to purchase support on an ad-hoc basis, we offer a simple hourly rate service, available in minimum increments of 30 minutes.
Our Shopify Website Support service includes everything you see below:
- Troubleshooting issues and errors.
- Developing or troubleshooting custom/complex functionality.
- Re-arranging website layout or content.
- Adjusting alignment & spacing.
- Adding/editing/deleting/moving text.
- Adding/deleting/moving/resizing images.
- Proofreading, spelling & grammar checking.
- Adding/deleting/re-arranging pages.
- Formatting/styling/colour scheme changes.
- Adjusting/adding/removing menus/widgets/contact forms.
- Adjusting/adding/removing social media links/integrations.
- Publishing/editing/deleting blog posts/news items/testimonials.
We've got your store covered too.
Silvercode has decades of experiencing in supporting eCommerce websites across a multitude of platforms and industries. Whether you have a small start-up or a high traffic store with thousands of products, our team of expert developers can step in to assist with anything you need:
- Adding/editing/deleting products.
- Developing or troubleshooting custom/complex eCommerce functionality.​
- Configuring store settings such as inventory management or taxation.
- Building automations such as integrating online stores with accounting software.
- Configuring shipping rules.
- Configuring/setting up payment gateways.
- Configuring customer and store manager email notifications.
- Troubleshooting failed orders or other customer issues.
- Support for all store sizes, from solo entrepreneurs to international retailers.
