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Regular Support Hours
We monitor incoming requests very closely. For technical support and change requests, a response can generally be expected within 24 hours, though usually it is much less. You are also able to schedule phone consultations/support calls if needed.
Though we do not offer a specific timeframe guarantee, urgent or emergency matters will receive a priority response at our very next availability, even if it is outside of our regular support hours. Most urgent matters receive a response within a few minutes to an hour.
Frequently Asked Questions
We do not offer 24/7 phone support. However, phone calls can be scheduled in with our team during business days. Simply use our call booking calendar to choose a time and day that suits you best. Booking in scheduled call allows us to ensure we are available, gives us time to prepare for your call, and ensures we are able to provide you with dedicated 1-on-1 attention.
For emergencies, we strongly recommend sending an email to email@example.com, which is closely monitored and will result in our most prompt responses.
Due to the online nature of the services we provide, and to keep our fees as low as possible, we do not generally offer in-person meetings. As such, we are able to work with clients who are located all over the world in all sorts of timezones.
If an in-person meeting is specifically requested however, and we are geographically nearby and available at your preferred time and location, we are happy to either invite you to our office, or meet you at a local cafe or restaurant. If you have an office location, this is also a possibility (excluding home offices).