WordPress Website Support Plan

If you would like to have your website supported on an ongoing basis by a professional developer, whether it be to resolve issues as they occur, or make regular content changes, we can help! All of our website support is provided 1-on-1 from within Australia. The pricing for our website support service varies, depending on the size and functionality of the individual website.

Our WordPress Website Support Plan covers such things as:

  • Troubleshooting issues and errors.
  • Re-arranging website layout or content.
  • Adjusting alignment & spacing.
  • Adding/editing/deleting/moving text.
  • Adding/deleting/moving/resizing images.
  • Proofreading, spelling & grammar checking.
  • Adding/deleting/re-arranging pages.
  • Formatting/styling/colour scheme changes.
  • Adjusting/adding/removing menus/widgets/contact forms.
  • Adjusting/adding/removing social media links/integrations.
  • Publishing/editing/deleting blog posts/news items/testimonials.

Additional actions for eCommerce sites might include:

  • Adding/editing/deleting products.
  • Configuring shop settings.
  • Configuring/setting up payment gateways.

Frequently Asked Questions

The loading speed of your website is dependant on many different factors including, but not limited to, the following:

  • Hosting service: A website is generally only as fast as its slowest component. You can have the leanest and fastest website possible, but if the server that your website is hosted on isn’t up to scratch, then no amount of best practices or website optimisations will help you achieve the optimal load times you’re looking for. For this reason, we strongly encourage customers to host their Silvercode-built websites on a Silvercode hosting plan. The same logic applies to fast hosting and a poorly optimised website. You can have the fastest hosting, but if your website is very poorly optimised then the hosting service may only help your loading speed in a small way.
  • Number of widgets and functionality: The higher the number of elements per page a website has, the slower its load times will be. As a basic example, a website with only text and images will load faster than a website with text, images, videos, contact forms, and sliders. The same goes for any other specific functionality – the more your website can do, the more code and scripts need to be loaded on each page load, and thus the load time will be higher.
  • Images and videos: It goes without saying that the more images or videos per page, the longer it will take for a user to load. This is particularly relevant for larger images or videos.
  • Third party scripts & analytics: Many analytics tracking services (such as Google Analytics or Facebook Pixel) insert a custom script into every page of your website in order to track user actions. While such tracking scripts are common and usually required for business websites, it’s important to note that they do have an impact on the load times of your website.

Although the above list is not inclusive of every aspect that may impact a website’s loading speed, these are some of the primary considerations.

Silvercode uses a stringent set of best practices when building your website to achieve an optimal loading speed. Though we cannot guarantee any specific load time, our websites usually achieve under 2 seconds of load time, or even 1 second for more basic sites. Your functionality requirements, chosen hosting service, and a number of other factors will determine the final result. We can provide advice on determining the best balance in terms of functionality vs loading speed, and will work with you on the best course of action for your needs.

If your website was not built by Silvercode, you may request a website speed review and optimisation through our WordPress Website Ad-Hoc Support service.

Once you request a quotation, a suitable maximum monthly limit of support hours will be stipulated in your proposal. Should you require more hours of work in any given month, extra hours can be purchased via our WordPress Website Ad-Hoc Support service. If this occurs on a regular basis, we can re-quote your monthly plan to include a higher limit of support hours to ensure costs stay as low as possible in future.

If you sign up for a website support plan for a website that already has eCommerce functionality/a shop, then your quotation will fully include all costs associated with the ongoing support of your shop. If you sign up for website support for a website that does not already have eCommerce functionality/a shop, but you later decide to add this functionality, your monthly website support plan will need to be re-quoted.

We kindly request that you plan for and allow at least 24 hours of time for any change requests to be actioned or to receive a response for technical support. While we generally action all change requests and respond to technical support enquiries much quicker than this, allowing 24 hours will ensure a consistent experience for all of our website management clients, as well as set reliable expectations for both parties in the event of unexpectedly busy periods.

If your request involves a substantial amount of work, we will let you know if we are going to require a longer amount of time to complete it.

Change requests and technical support are conducted within our support hours, which you will find listed on our contact page.

If there is a genuinely urgent issue, we will immediately prioritise it and attend to it at our very next availability, whether that falls within our support hours or outside of them. Our support hours are listed on our contact page, however, we monitor all incoming support tickets closely, often-times outside of these hours (though we do not guarantee 24/7 monitoring).

Urgent matters include business-impacting problems such as your website not functioning as expected in a critical way, or customers not being able to complete the checkout process if your website has a store, etc.

If the website was originally built by Silvercode, you have the option of purchasing either WordPress Website Ad-Hoc Support or a WordPress Website Support Plan. In either case, the website must be handed over in good working order with no known functionality issues. If the website has issues that require rectification, these must first be rectified via our WordPress Website Ad-Hoc Support service, before the website can commence on a monthly plan.

If the website was not originally built by Silvercode, we will first need to assess the condition and structure of the website to see if we are able to provide our support or maintenance services. As we cannot guarantee the performance or reliability of a website we haven’t built ourselves, we always prefer that existing websites are rebuilt using modern, up-to-date software prior to commencing on either of our monthly plans. If you wish to keep your existing website however, we can often still assist. In these cases, clients must accept that we may be limited in performing some support or maintenance tasks, if the existing website has not been set up to allow for them. An externally-built website must be handed over in good working order with no functionality issues prior to going on either our WordPress Website Support Plan or WordPress Website Maintenance Plan. If the website has issues that require rectification, these must first be rectified via our WordPress Website Ad-Hoc Support service, before the website can commence on a monthly plan.

Website support and maintenance gives you complete peace of mind in knowing that your website is being constantly cared for, protected and maintained. Should you ever want to make any changes, you can simply ask for them without worrying about receiving an expensive invoice. Over time with ad-hoc maintenance and support costs, having both a support and maintenance plan usually works out substantially cheaper.

Website support does not include the production of custom plugins, themes or PHP to provide features or functionality that is not already available by default in WordPress. If features or functionality is requested, we will attempt to source a suitable, ready-built website extension (often referred to as a ‘plugin’) that fits the requirements, otherwise provide a quotation for custom development.

While a large volume of plugins are free, there are many premium plugins whose developers impose either a licence fee or subscription licence fee to purchase and use their software. We will always advise you first if your requested changes require a premium plugin or custom development that will incur any additional costs.

If a plugin breaks, it will remain the responsibility of the original developer to fix it, though we will of course manage correspondence with the developer to find a resolution, else help you find an alternative.

What our clients have to say.

Silvercode caters to a range of clients across many regions and industries around Australia (and beyond!). There is no client too small or too large.

We operate on a model of sustainable services, ensuring ongoing affordability for our clients, no matter how large or small. Our intention is to be the solid foundation for our client’s online presences, providing continuous and reliable support no matter what needs to be done.

Absolutely brilliant! Silvercode have not only created my ideal website but continue to work closely with any requests or queries I may have. Their response time is first class and the ongoing support has been amazing. They have made this process so simple and I could not recommend them more highly.
Daniela Frisina
Daniela Frisina
01:02 22 Feb 21
When I was looking at getting a new website built, I really needed someone in Australia. Someone who would listen to what I needed but, also advise me on the best practices to ensure my customers had an easy shopping experience.I found that with Silvercode. They listened and advised and I was extremely pleased with the outcome. Not only that, but they didn’t disappear after it was done. I know Wordpress and Woocommerce need to be updated for security and other releases and so their maintenance plan was ideal for people who are busy and don’t have the experience to do that. They just took care of it for me and send me a report each month.I would highly recommend them.Tony FThe Sam Loyd Companysamloyd.com
Sam Loyd
Sam Loyd
22:38 28 Jan 21
Where do I start? Silver ode took all the pain out of getting my website sorted. I had nightmare after nightmare with weebsquare and spacely and all those other ones without any support where you do all the work. Thanks to the team, love my new site and sales are trending up!
Tim Beech
Tim Beech
05:36 28 Jan 21
I've been working with Silvercode for several months now, having engaged them to provide support and maintenance for the website of the company I work for. Responses are always very prompt, and so far they've solved every single problem and fixed every mistake I've made almost instantly! Jack is very professional and polite, and very patient! Highly recommend Silvercode to anyone needing maintenance or a full rebuild of their website.
Caitlin Williams
Caitlin Williams
04:15 28 Jan 21
What a great team to work with! Very happy with the consistent service received and how responsive they are.
Bethany Henry
Bethany Henry
07:45 25 Aug 20
The Silvercode Team have been amazing for our Business. Very professional, reliable, quick to action and very pleasant to deal with. They redesigned our website and provide amazing support to ensure that when something goes wring you have someone to rely on!
Bethany Henry
Bethany Henry
07:35 25 Aug 20
Thank you Silvercode for your superb and effective website design, your tech support and great service and communication.
We highly recommend Silvercode!
Peter Marinovic
Peter Marinovic
07:47 06 Sep 19
Let me start by saying that if there was 100 stars instead of 5 I would have elected all of them and more! For a Millennial, I truly had no concept of technology and the power of the online world. This was until I found Silvercode, the true leaders in web design. From the very beginning they were a clear stand out amongst the crowd of web designers, but I knew instantly that I wouldn't get this level of service anywhere else. They were so understanding of my online skills, or lack there of, and where with me every step of the way. Creating my website from scratch they made the most beautiful, modern and accessible piece of online art. The greatest part of this experience is they manage my site for me!
Melissa Davidson
Melissa Davidson
20:59 12 Oct 18
I tried to give a 6 star rating but it maxed out at 5.Before engaging Silvercode's services, my website was in complete disarray and my previous website guy was giving me the runaround. Silvercode built me a professional website that actually works, while being a joy to deal with.I don't dare contemplate what I would have done if I hadn't heard about Silvercode!
Tom Nauta
Tom Nauta
06:44 12 Mar 18
Simply amazing! Silvercode created my website to look exactly how I wanted. They manage my site ongoing and I receive updates monthly. It is great to have the peace of mind knowing that someone is looking after all of the technical stuff. Always super helpful and accommodating. Highly recommend!!
Georgie Andrews
Georgie Andrews
11:19 10 Oct 17
Looking for a modern website design that is constantly updated at no additional cost? I love the fact that the design and maintenance is part and parcel of using Silvercode. This is a massive point of difference to any other website design company and a no brainer in my opinion. The fact that they can design an awesome website and have the technical expertise to maintain it as such a high level constantly ensures I never worry about it. Any changes I want are done within a 24hr time frame and nothing is ever an issue. You've got nothing to loose by giving them a go and I have no doubt you will not be disappointed!
Feng Shui Living
Feng Shui Living
11:14 10 Oct 17
Just amazing. So incredibly professional and a total joy to work with! Just over a week since I first made contact, to having my new, perfect website live. Silvercode's a keeper!
Ames Starr
Ames Starr
20:52 18 Jan 17
We have hired Silvercode to look after four of our websites and all I can say is that their work ethic is amazing. I just love working with people that get the job done and know what they are doing. Couldn't recommend them highly enough.
WigginsKeenan Real Estate
WigginsKeenan Real Estate
09:37 28 Dec 16
After Silvercode managed my husband's business for a few years, they were my first call when I decided to start my own. The service has always been excellent, and continues to grow all the time. A few times a year, an email will come through to mention some upgrades have been done, such as a new technology being installed on our sites that has made them a bit faster etc. It's the little things and knowing someone is always not only looking after it, but actively finding ways to improve it too without charging us anything extra, is what sets Silvercode apart.
Justine @ Red Jar Creative
Justine @ Red Jar Creative
08:26 28 Dec 16
I'd highly recommend Silvercode. they did an amazing job with my website, took a lot of care and attention, but on top of that, was highly informative, explained all the options avaliable eloquently, and was excellent at being responsive in terms of service and brainstorming. They are brilliant, and I couldn't recommend them any more!
Andre Harrison
Andre Harrison
01:46 27 Dec 16
Since I've had Silvercode looking after my website it's given me the time to concentrate on my Travel Blog. I don't have to worry about the back end of my website and any work i email through gets completed with 24hrs. Most of the time it's completed in just a few hours. Very impressed with their web design skills too.
Rachel Brown
Rachel Brown
01:15 21 Dec 16
Silvercode have built my new website and manage my website and email hosting. They have always provided exceptional service and I have no hesitation in recommending them to anyone who wants to ensure that their website and email security, storage and usability is in excellent hands. It is so comforting knowing that I have these crucial aspects of my business being looked after which allows me to concentrate on my area of expertise - Feng Shui.
Carolyn McCallum
Carolyn McCallum
20:38 20 Dec 16
Silvercode look after all of our email and website and have done for many years now. They are extremely affordable and save us from having to pay expensive IT consultant fees. It's important for us to have support on hand anytime and know it's not going to cost any extra to get some help when we need it. Also handy to be able to just send a simple email to get updates done to our website and know it'll be done within a couple hours. Would recommend them to any business who needs a website and wants it to be well looked after.
Ian Redmond
Ian Redmond
09:58 14 Dec 16
Finding a reliable web designer is no easy task. Design, development and getting the website "just right" is extremely important to me. Throughout the whole process I was incredibly happy with the communication, advice and support. The result is that my website is exactly the way I want it. Silvercodes ongoing support is second to none. I have had some terrible experiences with web designers in the past, but Silvercode has restored my faith in communication, customer service and skills. They are responsive and reliable. I trust Silvercode and that is something I could have said about previous experiences. Thank you so much to Stephanie and the team. Jeanette Mundy
Jeanette Mundy
Jeanette Mundy
05:28 13 Dec 16
It's like a new lease on life. Less stress and more time to concentrate on blogging. Service is personal yet ultra professional. So happy i found them !
Rachel Brown
Rachel Brown
13:59 27 Sep 16
Aarav Amin
Aarav Amin
01:45 27 Sep 15
Silvercode has played an instrumental part in the launch of our new brand "myscaffold"offering a fresh, functional and eye catching electronic shop front. Always going above and beyond to deliver a quality and cost effective service. I try not to tell to many people, as I want my business to have that edge over others
Matt Young
Matt Young
03:10 25 Jul 14
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