Our WordPress Website Support Plan covers such things as:
- Troubleshooting issues and errors.
- Re-arranging website layout or content.
- Adjusting alignment & spacing.
- Adding/editing/deleting/moving text.
- Adding/deleting/moving/resizing images.
- Proofreading, spelling & grammar checking.
- Adding/deleting/re-arranging pages.
- Formatting/styling/colour scheme changes.
- Adjusting/adding/removing menus/widgets/contact forms.
- Adjusting/adding/removing social media links/integrations.
- Publishing/editing/deleting blog posts/news items/testimonials.
Additional actions for eCommerce sites might include:
- Adding/editing/deleting products.
- Configuring shop settings.
- Configuring/setting up payment gateways.
Frequently Asked Questions
Any WordPress Website Support Plan will be suspended immediately upon failure to renew. Any pending or future support requests will not be actioned by Silvercode until all outstanding WordPress Website Support Plan invoices are paid in full.
Once you request a quotation, a suitable maximum monthly limit of support hours will be stipulated in your proposal. Should you require more hours of work in any given month, extra hours can be purchased via our WordPress Website Ad-Hoc Support service. If this occurs on a regular basis, we can re-quote your monthly plan to include a higher limit of support hours to ensure costs stay as low as possible in future.
If you sign up for a website support plan for a website that already has eCommerce functionality/a shop, then your quotation will fully include all costs associated with the ongoing support of your shop. If you sign up for website support for a website that does not already have eCommerce functionality/a shop, but you later decide to add this functionality, your monthly website support plan will need to be re-quoted.
Website support and maintenance gives you complete peace of mind in knowing that your website is being constantly cared for, protected and maintained. Should you ever want to make any changes, you can simply ask for them without worrying about receiving an expensive invoice. Over time with ad-hoc maintenance and support costs, having both a support and maintenance plan usually works out substantially cheaper.
Website support does not include the production of custom plugins, themes or PHP to provide features or functionality that is not already available by default in WordPress. If features or functionality is requested, we will attempt to source a suitable, ready-built website extension (often referred to as a ‘plugin’) that fits the requirements, otherwise provide a quotation for custom development.
While a large volume of plugins are free, there are many premium plugins whose developers impose either a licence fee or subscription licence fee to purchase and use their software. We will always advise you first if your requested changes require a premium plugin or custom development that will incur any additional costs.
If a plugin breaks, it will remain the responsibility of the original developer to fix it, though we will of course manage correspondence with the developer to find a resolution, else help you find an alternative.